Frequently Asked Question 

To ease your shopping experience and answer any questions you may have, our customer care team has compiled a list of Frequently Asked Questions (FAQs).

If we haven't sufficiently addressed your question here, or if you have a specific question related to a recent order, please contact our Customer Care team or send an email to care@vanille-vanille.com.

About Vanille Vanille

The who, what, why, where, and when of Vanille Vanille.

Vanille Vanille is a collective of farms located in India, Madagascar, and Mexico. Our company is registered in the UK as an encompassing legal entity, enabling us to provide you with our harvest through a clear, proper, and traceable path. You may want to know more about our farms and their specific locations, or even arrange a visit, in that case, let's chat!

Vanille is our star product, but that is not all. Vanille carries with it the dedication it requires to provide premium quality. Vanille requires innovation, perseverance and love to care for. Vanille Vanille sounds happy as well when you say it out loud. All of that really.

The slogan, term, movement, “farm to fork” is still being defined. What started as a “movement” revolving around “where does my food come from”, has now grown as an idea to include the concepts of “traceability” and farming conditions. Learn more at our Farm to Fork page.

Yes!  We love to entertain guests. If you happen to be in Madagascar, India, or Mexico, we’re more than happy to give you a tour.   You can also visit our UK Headquarters and Distribution Center.

Vanille-Vanille is a spice online shop. By ordering online it Speeds up the process. By ordering online you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.



Vanilla, Cinnamon, Black pepper, have all been certified organic. The rest of our products are, similarly, beyond organic in countless ways. Yet certification is costly for a startup, and, to be honest, does not reflect all of what we are. We are traceable, fair, premium, and way… way beyond what any certificate can tell.

Oh, we’re glad you asked! Most of our products are in fact grown by farmers belonging to unions. This ensures that farmers are fairly paid, in a transparent and inclusive manner. We also reinvest in our communities, because.. they’re our communities, we thrive together. Vanille Vanille also pledges 6% of its’ net profits to our farming communities sustainable development.

We definitely serve all businesses, wholesalers, and spice distributors. Kindly contact us through our Business/Wholesale contact form.

Choosing and Paying for Items

You can pay using major credit and debit cards, including:

- Visa

- Mastercard

- Maestro

- American Express

- Shop Pay

- We also accept payment via PayPal.



Delivery & Returns

It depends what you’re ordering and which delivery option you choose. The cost of delivery largely depends on the weight of the items you’re buying, so we’ll show the prices for our different delivery options when you check out.

Our Contact Information



Contact

info@vanille-vanille.com

+44-752-064-0741